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Cheque for Delay Repay West Coast Trains Virgin,compensation for late rail journey

Cheque for Delay Repay West Coast Trains Virgin,compensation for late rail journey Stock Photo

Image details


Tony Smith / Alamy Stock Photo

Image ID:


File size:

57.1 MB (2.9 MB Compressed download)


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5472 x 3648 px | 46.3 x 30.9 cm | 18.2 x 12.2 inches | 300dpi

Date taken:

15 December 2016


Warrington, England, UK

More information:

The National Rail Conditions of Travel (NRCoT) are a contractual document setting out the consumer's rights and responsibilities when travelling on the National Rail railway network in Great Britain. These replaced the National Rail Conditions of Carriage (NRCoC) as of October 1st 2016. When a train ticket is purchased, a contract is established. The NRCoT are the principal terms of that contract between traveller and train operating company (TOC), which have been established by the Rail Settlement Plan, which is part of the Association of Train Operating Companies. The document is available for public viewing at the National Rail website, and also as a free PDF download. Additional terms do apply to travellers, primarily from two sources: For certain ticket types (such as those purchased at discount in advance), the TOCs concerned apply additional terms and conditions on top of the NRCoT. The NRCoT cover the entitlement and restrictions of travellers, however they are not the only document to do so. Under the Transport Act 2000 (section 219), the Railway Bylaws also apply, though more generally. Whilst the NRCoT are referred to on all train tickets, at stations, and on internet sites selling tickets for rail travel, very few travellers ever bother to read the document, unless they find themselves in dispute with a rail company on some matter. They are, however, of use to the consumer, because they afford considerable rights to the traveller with regards ticket validity. This has become a matter of significant public interest recently, in view of the complex and convoluted pricing structure of rail tickets in Great Britain.

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