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Senior Engineer - IT Services

Job Title Senior Engineer - IT Services
Location Technopark, Trivandrum
Type of Contract Full Time Permanent
Package

Do you have a proven track record of supporting and maintaining a global IT Infrastructure including all cloud, on-premises infrastructure and supporting services? Have you had experience in ITIL framework? Do you have demonstrated experience in Windows Server 2008/2016, Windows 10, WDS, Enterprise Antivirus & Backup Solutions?

If you’re looking for the opportunity to support overall service delivery of large, complex, global IT infrastructure, this could be just the role you've been waiting for!

Alamy is a global ecommerce business that sells stock images, footage and live news imagery to customers around the world. Behind all that are a global team who care about creating the best customer experience and a market leading product.

Here's some more detail about this exciting opportunity!

The responsibilities include -

Service Design 40%

  1. Turn business strategies and scenarios into technical designs and implement proofs of concept
  2. Act as technical lead on key projects, and provide technical input as needed on others
  3. Design modern and reliable cloud, hybrid and on-premise services
  4. Perform capacity management and other processes including risk, availability, and performance management
  5. Keeping ahead of technology changes needed to design modern IT services
  6. Responsible for designing secure IT services

Service Operation 30%

  1. Work with the IT Services and Development teams to maintain availability and expected performance of our IT infrastructure and services
  2. Manage and troubleshoot incidents, alerts, events and requests related to IT services typically at 3rd line or above
  3. Manage and maintain IT infrastructure: compute, storage, network, cloud, and data centres
  4. Perform ITSCM operations, i.e. backups, high availability, resiliency including 3rd party services and offsite backups

Service Transition 20%

  1. Provide project management of technical orientated projects, including service implementation and testing/validation
  2. Participate in Change Management to implement changes to services and processes
  3. Identify requirements of new hardware or services then responsibly source and purchase
  4. Create documentation and give cross training

Continual Service Improvement 10%

Review services, identify improvements and new opportunities, and make suggestions to IT Services Manager

Other duties

Part of rotational shifts (24/7). Occasional out of hours On Call work

External Contacts

Suppliers/Vendors

Key Internal Contacts

  • All staff, including UK, US, India and Australia
  • IT Services team in UK and India
  • Development/Project team in UK and India

Decision making

  • Presenting technology and solution proposals to IT Services Manager
  • Responsible for daily work flow in accordance with priorities
  • Escalate to IT Services Manager complex problems or incidents

    We're looking for someone with:

Technical skills -

  • Solid Experience in handling L3 escalations of Windows 10, Server 2016/2012/2008 R2, Ubuntu/Amazon Linux
  • L1 level support experience in Amazon Web Services – EC2, S3, Docker
  • L2 level proficiency in Office 365, Active Directory, Group Policies
  • L2 support exposure in Virtualization (Hyper-V)
  • TCP/IP networking
  • Knowledge in Scripting and automation, PowerShell, CloudFormation
  • Service level high availability technologies: load balancing, clustering, auto scaling
  • Efficient (L3 Level) in IT infrastructure support
  • L2 expertise in Firewall support
  • Working knowledge of IT security

Personal skills

  • Passionate about IT and how technical solutions add value to the business
  • Good written and spoken English with the ability to effectively communicate with all areas of the business
  • Relishes the challenge of complex problem solving
  • Adaptable and happy to get involved in all tasks
  • Enjoys understanding and keeping ahead of new technologies

It'd be great, but not essential if you have:

• MCSE/ MCITP/ Cloud certification.

Want to know more and think you’ll fit in? Let us know by applying today!