Join the team

Do you have a proven track record of delivering great administration support and customer services? Would you thrive in a fast-paced role within a business that’s passionate about continual improvement? This role is super exciting and brand new, so if you’re looking for an opportunity to work with a great sales team, contributing to their continued growth, then this could be the role you’ve been waiting for! Alamy is a global ecommerce business that sells stock images, footage and live news imagery to customers around the world. It’s a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach.

We are always on the lookout for brilliant, passionate people who think differently and want to help us as we continue to build a global business we can be proud of. With hugely talented teams in the US, UK, India and Australia, our values shape who we are as an organisation and help set us apart from our competitors. 

At heart, Alamy is a group of people who care deeply about what we do and doing it really well. We don’t just talk agile, we live it, so that we can stay ahead of our competition and provide our customers and contributors with excellent service, a unique product and a great experience. We encourage teams to come together, be accountable, feel empowered to take decisions and experiment. Growth, both as a global company and as individuals, is critical to our success and that’s why we aim to be a continuous improvement organisation.

As a company we respect work-life balance and reward for delivery. As a team, we're ethical (ten per cent of our profits go to charity) and we're nice - but not in a boring way!

Our values:

• Put the customer first
• Succeed (and fail) as a team
• Strive for Better
• Be Bold Be Brave
• Do the right thing

Here’s some more detail about this exciting opportunity!

• You’ll be supporting the sales team by setting up customer accounts
• Completing relevant paperwork to enhance the customer experience
• Drafting quotes and proposals
• You’ll be the Salesforce Administrator for the US Office, continually suggesting improvements to streamline processes
• You’ll be successfully managing contract tracking
• Assisting in resolving credit control and billing queries
• Providing support to the HR and Administration teams as required

We’re looking for someone who:

• Has experience of working in a sales or customer service team as an administrator
• Displays confidence when working with customers and demonstrates a customer first approach
• Has a strive for better mindset and continually looks for new ways of working to improve processes and to enhance the customer experience
• Is able to work flexibly and at pace, with the ability to adapt to change in an agile environment
• Has a high level of attention to detail and accuracy and the ability to meet deadlines
• Is highly organized, able to work on own initiative and as part of a wider global team
• Makes good judgements and decisions
• Demonstrates an ability to work effectively with data
• Is familiar working with customer relationship management tools (CRM)
• SalesForce experience would be highly desirable

Want to know more and think you’ll fit in – let us know by applying today

Closing date: Sunday 24^th November 2019.