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Customer Service Executive

Job Title Customer Service Executive
Location Brooklyn Office, with option to work from home for part of the working week
Hours 40 hours per week, Monday – Friday
Package $45,000-$50,000 dependent on experience, plus bonus and great benefits

Do you have a proven track record of delivering great customer service? Are you motivated to achieve consistently high levels of productivity and quality? Are you a problem solver with great organization skills? Would you like to work for a company that is delivering best in industry levels of customer service? Then this could be just the role for you! Alamy is a global ecommerce business that sells stock images, footage and live news imagery to customers around the world. It’s a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach.

We are always on the lookout for brilliant, passionate people who think differently and want to help us as we continue to build a global business we can be proud of. With hugely talented teams in the UK, India, the US and Australia, our values shape who we are as an organisation and help set us apart from our competitors. 

At heart, Alamy is a group of people who care deeply about what we do and doing it really well. We don’t just talk agile, we live it, so that we can stay ahead of our competition and provide our customers and contributors with excellent service, a unique product and a great experience. We encourage teams to come together, be accountable, feel empowered to take decisions and experiment. Growth, both as a global company and as individuals, is critical to our success and that’s why we aim to be a continuous improvement organisation.

As a company we respect work-life balance and reward for delivery. As a team, we're ethical (ten per cent of our profits go to charity) and we're nice - but not in a boring way!

Our values:

  • Put the customer first
  • Succeed (and fail) as a team
  • Strive for Better
  • Be Bold Be Brave
  • Do the right thing

    Here’s some more detail about this exciting opportunity!

  • You’ll be working as part of a busy team supporting our customers with their image and licensing needs, negotiating pricing quotes
  • You’ll provide support and guidance to customers via incoming calls, emails and online chats
  • You’ll work effectively with our Contributors and Content Team to manage release enquiries
  • Issue credit notes, invoices and raise credit limits when it’s appropriate
  • Provide training and support to new members of the team
  • Continually seek to strive for better to improve processes and enhance the Customer experience

    We’re looking for someone who:

  • Has a proven track record of working in a Customer Service role

  • Demonstrates a strive for better mindset and continually looks for new ways of working to improve processes and the customer experience
  • Able to articulate points with confidence when liaising with customers via telephone, email and chat
  • Makes good judgements and decisions
  • Keeps on top of industry developments and trends, sharing knowledge with local and global teams
  • Is able to work flexibly and at pace, adapting to change in an agile environment
  • Can work confidently with MS Office
  • Is highly organized, able to work on own initiative and as part of a wider global team
  • Can rise to the challenge when working under pressure to meet deadlines
  • Has excellent attention to detail and accuracy
  • Is familiar with Customer Relationship Management (CRM) tools, Salesforce would be desirable
  • A basic understanding of Copyright Law would be an advantage

Want to know more and think you’ll fit in? Let us know by applying today!

Closing date: Sunday 26th January 2020 however, due to an anticipated high response we reserve the right the close the vacancy earlier.