Join the team

Building a business we’re proud of...

Customer Service Executive French or German speaking - FTC 12 months

Job Title Customer Service Executive French or German speaking - FTC 12 months
Location Remote
Type of Contract Temporary
Hours Full Time
Package Competitive

Do you have experience working in a customer focused role in a fast-paced environment?

We have an exciting opportunity to join our Customer Service team as a Customer Service Executive reporting directly into the Team Leader. In this role you will be the first point of contact for our customers and you will continually strive to improve processes and enhance the customer experience.

As a Customer Service Executive, you will be hard working and motivated to respond to high volume enquiries in an efficient way and you will be able to adapt to and embrace the changing demands of the business.

There couldn't be a more exciting time to join Alamy and be part of the progression and change being part of PA Media Group who share our ethos of integrity and quality.

What you'll be doing ...

Providing support and guidance to customers via incoming calls, emails and online chats and confidently negotiating pricing quotes for licenses Working effectively with our Contributors and Content Team to manage release enquiries to support the sales process Always striving for better and suggesting innovative and creative improvements Supporting our customers with questions about pricing, downloading images, copyright and image quality Efficiently issue credit notes, invoices and raise credit limits where appropriate Dealing with customer complaints and effectively escalating issues to management Maintaining client records in CRM and Salesforce and logging all quotes and licenses in the client’s account

Do you have?

  • Experience working is a customer facing role?
  • Excellent attention to detail and accuracy working in a highly productive environment?
  • Good written and spoken English and French and able to converse confidently via telephone, live chat and email?
  • A continuous improvement approach to continually challenge and drive improvements and standards forward?
  • A high level of IT competence including Microsoft systems?

Are you ...?

  • Highly organised and able to work on own initiative and as part of a wider global team?
  • Self-motivated and keen to keep up to date on industry developments and trends, sharing knowledge with local and global teams?
  • Able to work flexibly and at pace and adapt to change in an agile environment?
  • Familiar with customer management systems including Salesforce?
  • Able to speak French or German?

What we can offer …

In return for your commitment, you’ll join a team who work collaboratively to support one another. You can expect a competitive starting salary and we recognise your contribution to our continued success with an attractive benefits package which includes company pension scheme and 25 days annual leave.

This role will include shifts and you would be required to work across two shift patterns – 8am-4:15pm or 10am-6:15pm.

Inclusion

We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on who you are and what else you can bring. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

We will be considering candidates as they apply, so please do not delay in submitting your application as we may decide to close the advert early. We will aim to update you on the status of your application as soon as possible and successful applicants will be invited to a telephone interview with the recruiting manager.