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Customer Service Executive

Job Title Customer Service Executive
Location Alamy HQ, Milton Park, Oxfordshire
Type of Contract Temporary to 31st December 2019
Hours 36 ¼ per week, Monday – Friday, working 7.25 hour shifts each day between the hours of 8am -11pm
Package £11 per hour

Do you pride yourself on delivering a great customer service? Can you work as part of a supportive team but also on your own initiative? Are you a problem solver with great organisational skills? If this sounds like you then we have an exciting opportunity available within our Customer Service team!

Alamy is a global ecommerce business that sells stock images, footage and live news imagery to customers around the world. It’s a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach.

We are always on the lookout for brilliant, passionate people who think differently and want to help us as we continue to build a global business we can be proud of. With hugely talented teams in India, the UK, US and Australia, our values shape who we are as an organisation and help set us apart from our competitors.

At heart, Alamy is a group of people who care deeply about what we do and doing it really well. We don’t just talk agile, we live it, so that we can stay ahead of our competition and provide our customers and contributors with excellent service, a unique product and a great experience. We encourage teams to come together, be accountable, feel empowered to take decisions and experiment. Growth, both as a global company and as individuals, is critical to our success and that why we aim to be a continuous improvement organisation.

As a company we respect the work-life balance and reward for delivery. As a team, we’re ethical (ten per cent of our profits go to charity) and we’re nice – but not in a boring way!

Our values:

  • Put the customer first
  • Succeed (and fail) as a team
  • Strive for Better
  • Be Bold Be Brave
  • Do the right thing

Here’s some more detail about this exciting opportunity!

  • You’ll be working as part of a busy team supporting our customers with their image and licensing needs
  • You’ll manage questions and enquiries from customers via calls, emails and live chats on a whole range of issues including pricing, downloading images, copyright and image quality
  • You’ll be liaising with other departments regarding usage and billing enquiries and supporting our Sales team with Key Customer requests
  • We pride ourselves on the service we deliver, and you’ll be working towards first time resolution for our customers
  • The queries can be varied, and you’ll be logging and categorising them using Salesforce and our own CRM system
  • We’re a supportive team so if issues need to be escalated there’s always resource on hand to support you
  • You’ll get involved with team projects

We’re looking for someone with:

  • Confidence when dealing with external customers and understanding of the importance of putting the customer first
  • A proven ability to work as part of a team and independently
  • Self-motivation and focused, you’ll need to be organised and able to meet deadlines
  • Good attention to detail and loves the challenge of solving problems
  • A focus on improvement with the desire to continually strive for better
  • Ability to adapt to change, our business is fast paced and agile
  • A good knowledge of MS Office – we’ll train you on our internal systems, so don’t worry about them!
  • An interest in the media / photography industry, although this isn’t essential

Want to know more and think you’ll fit in – let us know by applying today!

Please upload your CV here by Monday 23rd September 2019, however, due to an anticipated high response we reserve the right to close the vacancy earlier.