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Apprentice Customer Service Assistant

Job Title Apprentice Customer Service Assistant
Location Alamy HQ, Milton Park, Abingdon, Oxfordshire
Type of Contract Fixed term 18 month apprenticeship
Hours 36.25 hours per week (including the time you’re at College) 4 different shifts worked on a rota throughout the week: 8am-4.15pm, 10am-6.15pm, 11.45am-8pm and 2.45pm-11pm (or 1.45pm-10pm depending on age)) Monday to Friday
Package £269 per week plus great benefits

Do you pride yourself on delivering a great customer experience? Can you work as part of a supportive team but also on your own initiative? Are you a problem solver with great organisational skills? If this sounds like you then we have an exciting opportunity available within our Community team!

Alamy is a global ecommerce business that sells stock images, footage and live news imagery to customers around the world. It’s a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach.

We are always on the lookout for brilliant, passionate people who think differently and want to help us as we continue to build a global business we can be proud of. With hugely talented teams in the UK, India, the US and Australia, our values shape who we are as an organisation and help set us apart from our competitors. 

At heart, Alamy is a group of people who care deeply about what we do and doing it really well. We don’t just talk agile, we live it, so that we can stay ahead of our competition and provide our customers and contributors with excellent service, a unique product and a great experience. We encourage teams to come together, be accountable, feel empowered to take decisions and experiment. Growth, both as a global company and as individuals, is critical to our success and that’s why we aim to be a continuous improvement organisation.

As a company we respect work-life balance and reward for delivery. As a team, we're ethical (ten per cent of our profits go to charity) and we're nice - but not in a boring way!

Our values:

  • Put the customer first
  • Succeed (and fail) as a team
  • Strive for Better
  • Be Bold & Be Brave
  • Do the right thing

Here’s some more detail about this exciting opportunity, where you’ll get ‘on the job’ training and learn how to:

  • Be the first point of contact for customers emailing us, sending replies to the straight-forward ones and allocating the others to the right team to answer
  • Answering calls
  • You’ll get involved with team projects
  • You’ll be liaising with other departments
  • You’ll complete a course which will lead to an apprenticeship in Customer Service Level 2

We’re looking for someone who:

  • Enjoys being busy and isn’t afraid to ask questions
  • Thrives on learning new things
  • Has a positive ‘can do’ attitude, especially when faced with a challenge
  • Enjoys being part of a team, sharing your opinions and making quick decisions
  • Has a good attention to detail
  • Excellent time management
  • Well organised

It’s great if you’re interested in media, photography and the creative marketplace, but it’s not essential Want to know more and think you’ll fit in - let us know by applying today!

Closing date: 22nd November 2019 Want to know more and think you’ll fit in? Let us know by applying today! However, due to an anticipated high response we reserve the right the close the vacancy earlier.