CNCCRAY / Alamy Stock Photo

Introducing our Customer Service team…

If you need help with buying images, no matter what your question, our customer service team can help. Get in touch with our experts and they can save you time researching the ins and outs of image licensing and make sure you have taken all the right steps to prevent any legal issues.

Who are the customer service team?

Our customer service team are based at our UK office, but work around the clock to help out our customers all over the world. Between them they speak to hundreds of customers every single day so they understand the individual pressures and issues our customers face. We have experts who are trained to help image buyers from any industry with any question they have about buying images from Alamy.

Why are they so brilliant…?

Our customer service team are known for the being the fastest (and friendliest) in the industry. During office hours we answer all emails within two hours and your call will be picked up within three rings! We’ve heard that beats our competition by miles…

Here are just some of the great things our customers have to say about the team:

“Your customer service is first class”
“Keep up the great work! I’ve received outstanding customer service.”
“Can I just thank you, as always, for your incredible help this past year and look forward to working with you again in 2016”
“Many thanks for the usual brilliant speedy service – I love working with you guys”

What can they help with?

Anything related to buying images – whatever your question, our team will be able to help. A few examples include:

  • Negotiating bulk deals if you’re buying more than one image
  • Setting you up with an account manager
  • Helping you understand model and property releases and when they are needed
  • Making sure you’re buying the right license for your project
  • Talking you through your Alamy account and how it works

How do you get in touch?

You can get in touch with our team by sending them an email, giving them a call or clicking on the ‘live chat’ button that you will see across our site.

Our team are available between 8am and 11pm (GMT).

Get all the details you need on our contact us page.

How else can we help?

As well as getting in touch with us there are other ways you might be able to find the answers to your questions:

Our blog – updated three times a week with great practical advice and inspirational posts.
Our help pages – covering a range of topics including releases, file sizes and picture research.