Customer Service Executive
- Location
- Technopark, Trivandrum, India
- Salary
- Competitive salary dependent on ability
Responsibilities
- Take and redirect/fulfill emails, faxes and all general enquiries from external customers and prospects. Send prompt and courteous responses.
- Be the central point of contact between customers and finance team regarding any financial issues; credit note requests, invoicing issues, credit limits etc.
- Maintain accurate and up-to-date client contact database by recording every client contact and all new prospects.
- As directed take on, manage and fulfill projects pertinent to your role and inter-department functions.
- Help the team fulfill their general duties by providing support when necessary (e.g. Holiday, sickness and quiet time periods).
Experience / Skills required
- Graduates with excellent written and spoken English (neutral accent).
- Experience working in a sales or customer service environment.
- Familiar with customer/ prospect management databases and CRM systems.
- Good working knowledge of Word, Excel and Outlook or other mail systems.
- Willingness to work in shifts.
Desirable
- Ability to work in a team and contribute to the overall success of the department.
- Good attention to detail and a consistent approach.
- Constructive attitude towards change and commercial challenges.
- Flexible in attitude and approach to the demands created by the role with a best practice approach to customer service at all times.
- Strong self management skills.
How to apply
- Please send your résumé and a covering letter explaining why you are suitable for the role as well as giving your current salary details.
- Put the title of the position you are applying for in the subject line.
- Email your application to jobsindia@alamy.com, or post it to:
Human Resources
Alamy Images India Pvt. Ltd.
C-16, Gayatri Building
Technopark Campus
Kazhakuttom, Thiruvananthapuram
PIN - 695 581, India
We regret that we will not consider résumés sent on by agencies.
Alamy is an equal opportunities employer.