Invoices - Frequently asked questions
- How do I view Alamy's invoices?
- What do I receive after my order has been processed?
- Is the invoice a valid document?
- I need a hard copy invoice to process the sale
- The invoice must arrive by post
- Can I see my invoice online?
- I have a suggestion to make to the invoicing process
How do I view Alamy's invoices?
To view and print invoices from Alamy which are in PDF (Portable Document Format), you may need to install Adobe Acrobat Reader. To download a free copy, please visit the Adobe website.
What do I receive after my order has been processed?
The person ordering the image (picture buyer) will receive an order confirmation that the sale has been processed. The account contact will receive the invoice via email. If you require each individual picture buyer to receive the invoice relating to their sale then please contact our credit control department by email at creditcontrol@alamy.com.
Is the invoice a valid document?
Yes it is. Invoices do not need to be sent by post to be a valid document. "H.M. Customs & Excise" confirm that emailed invoices with all of the normally required information are perfectly valid and meet legal requirements for issue of an invoice. Alamy comply with VAT notice 700/63 in regards to electronic invoicing.
I need a hard copy invoice to process the sale
Simply print out the PDF invoice and keep this as your hard copy record.
The invoice must arrive by post
Please contact us at creditcontrol@alamy.com to let us know why this is the case. We have found no legal reason why invoices cannot be accepted by email but will endeavour to answer any queries you may have and find a realistic solution if one is required.
Can I see my invoice online?
You can visit the Orders and downloads page of My Alamy and view each order and the invoice relating to it. You will need to log in as the picture buyer to see the specific orders made by that individual, we do not currently have the facility to view all the purchases made on one account online.
I have a suggestion to make to the invoicing process
We would welcome any suggestions you may have and will try to act on them. Please send any comments to creditcontrol@alamy.com.