Track images
Flow diagram of image processing
Click to see large diagramWe’ll keep you informed by email about how your images are progressing, but you can also track your submissions in My Alamy.
The process
- We process your images before entering them in the queue for Quality Control (QC).
- We do not edit your images but we do check their technical quality.
- We will inform you of the outcome of QC.
- If your images pass QC, you can annotate them to make them available for sale.
- You can track your submissions and manage your images in My Alamy.
Image processing errors
When we receive your images they enter the queue to be processed, but can be rejected at this stage for a number of reasons:
Images sent via AlamyUpload
- Images failed to copy due to corruption or data loss within the file.
- Images are not JPEG’s.
Images sent by post
- Scratches on the media - ensure you use strong, effective packaging and casing. Avoid putting more than one disc in each case.
- Images failed to copy due to corruption on the disc or within the file.
- Faulty burning process.
- Poor CD/DVD quality - we recommend that you use well known brands.
- Images are too small.
Quality Control (QC) policy
We fail images which do not meet our submission guidelines. Check the quality of each image before you submit.
Test submissions
- If it’s your test submission, we check all 4 images and they must all pass QC for your submission to be accepted. Please do not submit any additional images until your initial test has passed QC.
- We will give you failure reasons for all images which do not meet our QC criteria .
- Avoid rejection by checking your images at 100% with software such as Photoshop .
Ongoing submissions
- Once you’ve passed your QC test we only check a sample of images in each subsequent submission.
- A submission is defined as any group of media that are awaiting QC at the same time (they will all have the status “Awaiting QC”).
- If we fail one image, we will reject all images in all media awaiting QC.
- Media grouped together as a submission will be QC’d together and will have the same QC date in “Track submissions”.
- We will indicate the media which contains the failed image, with an
information icon in Track submissions. - Avoid rejection by always checking your images at 100% looking for all possible QC failure reasons.
Link to “Track submissions” in “My Alamy”Tracking your images
- Go to My Alamy.
- Under “Organise images”, click “Track submissions”.
- Tracking terminology explains the terms used in “Track submissions”.