Tracking terminology
In “Track submissions” we use the following terms to explain the progress of your media and your images.
Media status
- Arrived - awaiting processing
- Your images have been received at Alamy and are awaiting processing prior to Quality Control (QC).
- Processing
- Your images have arrived at Alamy and are being processed through our system - this may take up to 16 days. They will then enter the queue for quality control.
- Awaiting QC
- Your images have arrived at Alamy, they have been successfully processed through our system and are now pending quality control, where the technical suitability of your images will be assessed.
- Unable To Process
- Your images have arrived at Alamy, but we have been unable to process them through our system. This could be for a number of reasons. Please check your workflow and resubmit. They have not reached the quality control stage.
- Cannot Read Media
- Your images have arrived at Alamy however we cannot read the media (disc, DVD, harddrive etc). Your disc may have been empty. Please check your workflow and resubmit.
- Passed QC
- Your images have been scrutinised by our QC team and as a result all images on the media have passed and are now available to keyword.
- Failed QC
- Your images have been scrutinised by our QC team and as a result all images on the media have failed.
- Partially Failed
- Your images have been scrutinised by our QC team and as a result at least one of the images have failed.
Image status
- Image Processing Error
- There are various factors that can cause an image processing error, thes include but are not limited to;
- The image is too large. Please don't send images larger than 200MB uncompressed size.
- The image is not RGB (CMYK or Grayscale images can cause errors)
- The image contained non alpha-numeric symbols such as underscores, commas or hyphens.
- The jpeg has been saved as a baseline optimized or progressive instead of baseline standard.
- Lost internet connection during file transfer
- The image file we received may be corrupted, incomplete or we can't copy the image from CD/DVD - Hard drive (scratch on disc, defected burning process, poor quality recordable discs)
- When our system comes across problematic files it will try to re-process them up to 10 times before flagging them as an image processing error.
- Please check the above points are not applicable and try resending the image (in most instances resending the fill will resolve the issue)
- Please note, image processing errors do not have any impact on Quality Control as they are a separate step in the upload process.
- Failed QC
- The Image has been scrutinised by our QC team but has failed quality control. An asterisk (*) next to an image when viewing your submissions will indicate the reasons for the failure. Please note as we do not look at all images we will reject all images in a submission if we find recurring problems.
- Passed QC
- Your image has passed QC and is available to keyword.