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Frequently asked questions

Frequently asked questions

Alamy Quality Control

Q. What are the most common quality control failure reasons?
A. We’ve written a blog explaining the 10 most common failure reasons. Download our useful PDF to see definitions and examples of all our QC Failure Reasons.

Q. How long does it take to find out if I have passed quality control?
A. 24 hours on average.

Q. How will I know if I have passed or failed Quality Control?
A. We’ll send you an email as soon as your images have been checked to let you know either way.

Q. Why do you reject my whole submission if you find a problem with one of my images?
A. We receive over 50,000 images a day so it’s simply not possible for us to check every image. We check a small sample of your images and if all images in that sample are ok then we’ll pass the whole submission. If we find one failure then all images in the queue for QC will fail. We take the view that every image you submit should meet our QC standards so when we look at a random sample we expect it to represent the quality of all the images submitted. Our top tip is to check all images at 100% (actual pixels) before you submit.