Permalink7 July 2009 at 16:58 by QC Team
Posted under News
© Steve Atkins PhotographyThe average amount of time from upload to Quality Control (QC) outcome an Alamy Contributor waits is 37 hours. At Alamy we are proud of our quick turnaround times and being able to get contributor's submissions onto the site and ready for purchase quickly.
In order for us to continue to offer this service and to speed up QC waiting times we've made some changes to the way our QC queue works.
- Submissions are no longer processed in strict chronological order, instead they are prioritised by your QC rank which is derived from your QC history. Contributors who have a good QC history will see their work QC'd sooner.
- A contributor with a poor QC history will see the time spent waiting for submissions to be QC'd increase from an average of 37 hours to a possible 7 working days. We are introducing this as an incentive for contributors to address any QC issues they might have, rather than regularly submitting sub-standard images which fail QC.
- Another major factor which influenced this decision is that it is both time consuming and non cost-effective as a business to look at submissions which do not make it on to the site and that hold-up the good quality submissions we get from a vast majority of our contributors.
We hope that this new working process will benefit all of our contributors, those already passing QC will see the same turnaround times maintained and possibly improved. Contributors experiencing problems will need to modify their workflow and look at ways of improving their image quality so that they pass Alamy QC.
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