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Please change your Alamy password

Permalink Comments (9)5 March 2008 at 12:09 by Alan Capel
Posted under Boring but necessary announcements, News

We have recently updated our password system in line with current e-commerce best practice. As a result we need you to change your Alamy password. To change your password, go to My Alamy and change your login details.

We suggest that you change your password as soon as you can. In the future you will be prompted to change your password if you have not already done so.

If you have forgotten your current password, select the “forgotten your password?” link on the log in screen and the system will email a new password to you.

If anyone else uses your account, please ensure you let them know the new password.

Please accept our apologies for any inconvenience caused.

This is a good time to remind you that Alamy rely on your e-mail address to communicate with you so it is important to ensure that it is valid and up to date. You should also ensure that mails from us don't end up in your junk mail folders.

If you have any questions about the change please email Member Services.

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Add your own commentComments (9)

  1. 05 March 2008 at 19:06 Susan Haviland

    A word of warning to those of you who do this: when I changed my password it was very hard to tell that the system had registered it. In fact it looked as if the new password had been rejected. A confirmation screen or window would have been much appreciated.

    And a word of warning to those of you who post a comment to the blog: make sure you can see the security code picture and if not, refresh the page before writing in your comment. The refresh brings up the picture but it erases everything else!

  2. 06 March 2008 at 01:00 Katie Holm

    What does "current e-commerce best practice" mean? I wish they'd explain that. I could just log in again and change it back to my old password. If we need to change our passwords and have them a certain way, like alpha and numeric, or include special characters, that should be included in the email asking us to change passwords.

  3. 06 March 2008 at 01:25 Ken Barber

    Too bad their password-changing software doesn't actually work. It keeps rejecting my new password, even though it complies perfectly with their rules.

    I guess I'll be keeping my old password a while longer.

  4. 06 March 2008 at 05:20 Rosemary hawkins

    There's often a tendency for browsers to memorize and store your previous password or, even worse, an incorrect password that you enter by mistake. I haven't tried the change yet, but it may be worth attempting in a browser you don't normally use, just to start off fresh. Firefox does offer to store the new password though it seems to me there are times when it hasn't worked.

  5. 06 March 2008 at 10:57 Jim Laws

    I never cease to be amazed by all the problems that get thrown up by what should be a simple process such as this. Hopefully it will never happen to me! I changed my password and was pleasantly surprised by the prompt response by e-mail to confirm the change.

  6. 06 March 2008 at 13:46 Miguel angel muñoz

    I changed it yesterday as soon as I received the e-mail.
    Simple process, quick e-mail confirming the change and working perfect with new password since then.
    Any problem. I must say that I never save passwords on the computers (I see more secure don't store any password even when I always use good antivirus software), so, I can change what I want, when I want.
    As extra info: I work with winXP, IE7 and Firefox.
    Well done Alamy!

  7. 07 March 2008 at 01:19 Ken barber

    Found the problem. Alamy admitted in the Contributor Forum that they had neglected to inform us that special characters are not accepted.

    Which makes their claim of being "in line with current e-commerce best practice" -- pure nonsense.

  8. 16 March 2008 at 22:08 Jörg Müller

    Little by little I'm getting tired of all this playing around with the Alamy website. That's not what I'm here for. Can't recognise better search results nor sales.

  9. 17 March 2008 at 12:51 Darryl Webb

    I have to agree with Ken Barber in response #7.

    Part of my role in my 'day job' is IT Security. Combining upper case alphabetic, lower case alphabetic, numeric and special characters, among other requirements is the best way to have a secure password. As special characters are no longer accepted, I now have a less secure password than before.
    Also, an error message which tells you why your attempted new password is not acceptable would be better. 'must be between 6 and 12 characters' is frustrating when your new password IS between 6 and 12 characters...

    Sorry to rant, Alamy : good idea in theory, but a little more attention required on the practice on this occasion.

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