Permalink 6 December 2007 at 09:14 by James West - CEO
Posted under News, Rambling CEO
Thank you for all of your comments and suggestions on the blog and forum pages. This has been very helpful in enabling us to understand what you would like to see done differently. The good news is that there seems to be quite a lot of consensus about what the key issues are.
Your feedback is being reviewed for the next round of changes to AlamyMeasures on which work will start shortly. I will update this blog with more details later.
One of the most common questions is 'why don't all my sales show up?'. This is because the tool only shows sales for search terms where the system is certain that the search term(s) and the sale are linked. It is quite common, for example, for customers to perform a number of searches before making a purchase. This can make it hard to establish a strong correllation between the search and the purchase. We are thinking of ways increase the number of sales that are reported by AlamyMeasures, but for the time being your sales stats are limited to ones for which we are confident of a link.
Many of you have commented on the way in which the search engine is interpreting particular keywords and phrases. We are tackling this in a number of ways - first, the new keywording structure allows you to demote words that are generating strange results for the customer - second, we will shortly be announcing a way for you to report suggested changes to how certain words and phrases are stemmed - third, our search engine team are about to begin work on taking more account of the proximity of words in the keyword fields (this will reduce the impact of, for e.g., combinations of photographer name and a keyword that create an erroneuous match with a phrase that a customer may have searched for).
On a more general note, we're enjoying this beta approach to development! This has got us motivated to look at ways to beta trial other tools for contributors so that we can learn quickly and make improvements to our systems faster in future.
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